I am a Senior Instructional Designer based in Ottawa, Canada. With a passion for creating impactful and inclusive learning experiences, I specialize in designing courses that inspire, engage, and empower learners. Over the years, I’ve had the privilege of working on projects that drive meaningful change, from fostering workplace inclusion to promoting accessibility and wellness. When I’m not diving into learning design, you’ll find me exploring creative outlets like gaming, traveling, and spending time with my partner and our two dogs!
Experience
Team Lead, Senior Instructional Designer.
February 2024 - Present
• Utilizes modern project management principles to manager intercultural competencies learning projects, with the goal of inspiring measurable improvements in organizational culture and employee engagement.
• Collaborates with employee equity groups, subject matter experts and senior management to ensure learning projects are aligned with organizational priorities.
• Supervises and manages a team of instructional designers and courseware developers as they build learning products (eLearning, events, videos, and job aids.)
• Utilizes new technologies to enhance the learning design process, resulting in more personalized and adaptive learning experiences for employees.
Instructional Designer
February 2022 - February 2024
• Designed, implemented and monitored the completion of a national Essential Training Curriculum for over 40,000 employees, achieving over an average 80% completion rate.
• Designed and released a new Occupational Health and Safety curriculum for 4000+ managers yielding a 95% learner satisfaction rate.
• Designed and developed engaging and interactive graphics, videos, instructional materials, and courses for employees, managers, and executives.
• Utilized modern instructional design strategies to build and design learning that meets different learning styles, interests, backgrounds, and abilities, with a primary focus on Occupational Health and Safety, Information Management and Diversity and Inclusion.
• Collaborated with subject matter experts, communications specialists to create marketing materials and communications campaigns to drive up event registrations.
• Supported the design, delivery, and organization of more than 20 national learning events garnering over 25,000 participants and a 90% learner satisfaction rate.
• Co-designed communication materials, such as emails, job aids, and videos to promote new and existing learning initiatives that supported the broader policy and legislative priorities of the Government of Canada.
Learning Project Officer
February 2022 - February 2024
• Worked directly with internal and external subject matter experts to design, develop and release learning and training on LGBTQ2+ inclusion, accessibility, anti-Black racism, mental health and unconscious bias.
• Performed needs assessments to highlight learning gaps within current learning curricula, measured against employee feedback and organizational objectives, resulting in targeted curriculum improvements and enhanced learning outcomes.
• Led and facilitated a multi-departmental collaborative design workshop to strategize and implement a diversity and inclusion learning strategy to adhere to when creating training.
Trainer / Facilitator (Creative Pro)
October 2018 - October 2019
• Fostered a welcoming, safe and innovative learning environment where customers felt encouraged to explore their creative interests.
• Organized, facilitated, and led interactive workshops and events on all Apple devices exceeding a 90% learner satisfaction rate.
User Acceptance Testing Lead
January 2019 - June 2019
• Supervised and managed a team of 15 testers, coordinating their efforts and providing guidance through the software development life cycle.
• Authored and executed test plans and cases for User Acceptance Testing (UAT).
• Used technical writing skills to author a technical document to provide future users, testers, and team leads with a clear understanding of the software.
Apple Certified Mac Technician
April 2014 - October 2019
• Diagnosed, repaired, and resolved technical issues for Apple Customers with an over 80% positive net promoter score.
• Conducted hundreds hardware and software repairs with precision and efficiency with a less than 5% error/return rate.
