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Get to know Joe

I am a Senior Instructional Designer based in Ottawa, Canada. With a passion for creating impactful and inclusive learning experiences, I specialize in designing courses that inspire, engage, and empower learners. Over the years, I’ve had the privilege of working on projects that drive meaningful change, from fostering workplace inclusion to promoting accessibility and wellness. When I’m not diving into learning design, you’ll find me exploring creative outlets like gaming, travel, and dreaming big—like one day bringing my skills to Apple’s innovative education initiatives.

Government of Canada

Feb 2024 - Present

Employment and Social Development Canada

  • Utilizes modern project management principles to promote learning on diversity and inclusion, with the goal of creating measurable improvements in organizational culture and employee engagement. 

  • Works directly with employee equity groups, subject matter experts and senior management to ensure learning projects are aligned with governmental and departmental priorities. 

  • Supervises and manages a team of instructional designers and courseware developers as they build learning products (eLearning, events, videos, and job aids.)

  • Utilizes new technologies, such as artificial intelligence, to enhance the learning design process, resulting in more personalized and adaptive learning experiences for employees.

Team Lead | Senior Instructional Designer

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Feb 2022 - Feb 2024

Employment and Social Development Canada

  • Managed the design, implementation, and completion of an annual recurring national Essential Training Curriculum for over 40,0000 ESDC employees, achieving an average 80% completion rate. 

  • Designed and implemented a new Occupational Health and Safety curriculum for 4000+ managers yielding a 95% learner satisfaction rate.

  • Designed and developed engaging and interactive graphics, videos, instructional materials, and courses for employees, managers, and executives.

  • Utilized modern instructional design strategies to build and design learning that meets different learning styles, interests, backgrounds, and abilities, with a primary focus on Occupational Health and Safety, Information Management and Diversity and Inclusion.

Instructional Designer

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Jan 2021 - Feb 2022

Canada School of Public Service

  • Collaborated with subject matter experts, communications specialists to create marketing materials and communications campaigns to drive up event registrations. 

  • Supported the design, delivery, and organization of more than 20 national learning events garnering over 25,000 participants and a 90% learner satisfaction rate.

  • Co-designed communication materials, such as emails, job aids, and videos to promote new and existing learning initiatives that supported the broader policy and legislative priorities of the Government of Canada.

Outreach & Engagement Coordinator, Learning​

Oct 2019 - Dec 2020

Canada School of Public Service

  • Worked directly with internal and external subject matter experts to design, develop and release learning and training on LGBTQ2+ inclusion, accessibility, anti-Black racism, mental health and unconscious bias.

  • Performed needs assessments to highlight learning gaps within current learning curricula, measured against employee feedback and organizational objectives, resulting in targeted curriculum improvements and enhanced learning outcomes.

  • Led and facilitated a multi-departmental collaborative design workshop to strategize and implement a diversity and inclusion learning strategy to adhere to when creating training.

Project Officer, Learning

Apple

Oct 2018 - Oct 2019

Apple Retail

  • Fostered a welcoming, safe and innovative learning environment where customers felt encouraged to explore their creative interests.

  • Organized, facilitated, and led interactive workshops and events on all Apple devices exceeding a 90% learner satisfaction rate.

Trainer / Facilitator (Creative Pro)

Jan 2019 - June 2019 (contract)

Apple Inc.

  • Supervised and managed a team of 15 testers, coordinating their efforts and providing guidance through the software development life cycle. 

  • Authored and executed test plans and cases for User Acceptance Testing (UAT).

  • Used technical writing skills to author a technical document to provide future users, testers, and team leads with a clear understanding of the software.

User Acceptance Testing Lead 

Apr 2014 - Oct 2018

Apple Retail

  • Diagnosed, repaired, and resolved technical issues for Apple Customers with an over 80% positive net promoter score. 

  • Conducted hundreds hardware and software repairs with precision and efficiency with a less than 5% error/return rate.

Apple Certified Mac Technician - Genius Bar

Education

University of Ottawa

2018

Master of Education; with a specialization in Languages, Cultures and Literacies.

Nipissing University

2014

Bachelor of Education, with a focus on Junior / Intermediate age groups.

Nipissing University

2014

Bachelor of Arts, with a major in English literature and a minor in History.

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